Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services (MFS) has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 117,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.
We are now hiring a full-time Workforce Associate to join our Merrionette Park Team!
SALARY: Compensation is commensurate with years of related experience, position requirements, and candidate qualifications. The average salary for the position is $40,000.
ESSENTIAL JOB FUNCTIONS:
Processes workforce job seekers applications in specific databases including ECM and assists with data entry into RedCap, Salesforce, Illinois Worknet, and other funder provided databases.
Receives workforce participants and job seekers, assists job seekers by answering routine questions; provides general program and intake information; makes appointments for job seekers; and gives out application forms and updates information into the database/s.
Informs job seekers of workforce services; applies knowledge of programs; explains standard forms; checks forms for completeness and correctness; processes, files and codes forms.
Provides job seekers with general labor market information, such as wage and salary, occupational growth within industries, labor availability, and labor benefits, and answers technical questions pertaining to workforce programs and procedures by phone or in person.
Communicates with job seekers to provide information about and to make referrals to other organizations in the community. Makes referrals to various other programs and agencies using knowledge of types of services available; works with Career Coaches on referring job seekers to other community resources to address immediate income and support needs.
Performs support services for the workforce services staff; gathers and compiles statistical information to track and monitor program performance; schedules, administers and scores performance and other tests.
Facilitate job search, job seeking and job keeping workshop(s) using prescribed curriculum(s) provided by the Agency.
Assists program staff with outreach and recruitment.
Other duties as assigned
QUALIFICATIONS:
High School Diploma or equivalent education, required
Three (3) years of specific experience in the workforce field (public contact work, job/claims, referral/placement, and outreach), required
Experience in public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions, preferred
Must have access to a vehicle, valid driver's license and proof of insurance to perform essential job functions, required.
Employment with MFS requires proof of vaccination or an approved Medical exemption, required.
Good computer skills and ability and willingness to learn a variety of applications.
Proficiency with Microsoft Office programs.
Must be detailed oriented with good organizational skills.
Excellent communication skills (verbal and written).
Excellent interpersonal skills.
Ability to multitask within a fast-paced environment and meet multiple deadlines simultaneously.
Ability to work effectively with diverse individuals and groups.
ADDITIONAL REQUIREMENTS:
MFS staff are required to provide proof of vaccination or have an approved Medical exemption prior to starting employment.
PHYSICAL DEMANDS
While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.
The employee may occasionally lift and/or move up to 50 pounds.
Metropolitan Family Services offers a very generous benefits packet to our professionals:
Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
Dental and Vision Insurance Options
12 paid Holidays
Paid Time Off (PTO)
401K Plan
Training and Professional Development Plan with E- Learning
Wellness Initiative Program
Employee Assistance Network
Qualifications
Skills
Preferred
Analytical Skills
Intermediate
Bilingual Spanish
Advanced
Interpersonal Skills
Intermediate
Organizational Skills
Intermediate
Verbal and Written Communication
Intermediate
Education
Required
High School or better.
Experience
Required
3 years:
Experience in the workforce field (public contact work, job/claims, referral/placement, and outreach)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
