Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 117,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.
We are now hiring for a full-time Engagement Specialist to join our MCR Merrionette Park Team
ESSENTIAL JOB FUNCTIONS:
Candidate will have successfully managed the symptoms of their own illness and have a working knowledge of the process.
Provide Crisis Response in collaboration with the Intervention Specialist per staffing rotation.
Provides services out of 3 sites, South Chicago, Palos Hills and Merrionette Park.
Services provided in homes, at schools, in ER's and any other place within the community to which that client presents in crisis.
Provide community outreach and engagement activities to increase awareness of services.
Provide information to clients, family members, and other stakeholders about the main client problems/ issues/ needs which the program is designed to address, treatment options, natural supports/community resources, etc.
Assist clients with budgeting and decision making related to spending wisely, as needed.
Co-facilitate prevention/education, wellness, and skill building groups, with other staff.
Give presentations to clients, family members and professionals as needed.
Work with MCR staff to ensure family involvement in all aspects of the client’s services, as applicable.
Assist clinicians identify strengths and needs of the clients.
Assist other staff to identify strengths and needs of the clients.
Assist clients to develop and maintain a personal wellness plan, as appropriate.
Attend provider multi-disciplinary staffing's and/or team meetings, as appropriate.
Adhere to agency documentation and confidentiality requirements, as appropriate.
Assist clients in understanding, seeking and achieving the best possible outcomes as described in their Service Plans, especially those representing the main client problems/ issues/ needs which the program is designed to address.
Serve as a strong role model to clients.
Participate in program policy and procedure development and implementation as it relates to clients/family needs, as appropriate. QUALIFICATIONS:
High School Diploma or equivalent, required.
Must be a consumer or parent/guardian/caregiver of a client who has successfully navigated the mental health system/s for his/herself and/or family member, required.
Certified Recovery Support Specialist - CRSS preferred.
Relevant experience to perform the functions of a Engagement Specialist within the given program.
Strong interpersonal and communication skills.
Good judgment in maintaining responsibilities of the position in advocating for the best interest of clients served.
Must have access to a vehicle, proof of insurance and valid driver’s license to perform essential job functions, required.
Employment with MFS requires proof of vaccination or an approved Medical exemption, required.
Must have basic computer skills.
High level of ability with oral and written communication.
Ability to work effectively with diverse individuals and groups.
Metropolitan Family Services offers a very generous benefits packet to our professionals:
Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
Dental and Vision Insurance Options
12 paid Holidays
Paid Time Off (PTO)
Bereavement Pay
Parental Leave
Pet Insurance
401K Plan
Training and Professional Development Plan with E- Learning
Wellness Initiative Program
Employee Assistance Network
Qualifications
Skills
Preferred
Analytical Skills
Advanced
Bilingual Spanish
Advanced
Interpersonal Skills
Advanced
Organizational Skills
Advanced
Verbal and Written Communication
Advanced
Education
Required
High School or better.
Experience
Required
Relevant experience to perform the functions of a Engagement Specialist.
Must be a consumer or parent/guardian/caregiver of a client who has successfully navigated the mental health system/s for his/herself and/or family member.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
