Job Details
Description
If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.
Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!
We are currently looking to fill a CCBHC Triage Coordinator role at our Merrionette Park office.
SALARY: The average starting salary for this position will fall in the range of $48,000 and $53,000 annually. Where candidates fall in this range will be based on skill and experience level.
$2,500 Sign-on Bonus for first-time employees with MFS! ($1,250 on the first paycheck and $1,250 after 6 months of employment).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Screening & Enrollment: Conduct initial screenings for mental health and substance use disorders using standardized tools as described in MFS CCBHC Policy and Procedures (e.g., PHQ-9, GAD-7, AUDIT-C).
IM+CANS Data Collection: Assist in gathering information for the Illinois Medicaid Comprehensive Assessment of Needs and Strengths (IM+CANS), focusing on social drivers of health and history, under the supervision of an LPHA.
Rapid Triage: Perform "front-desk" triage to identify individuals in acute crisis and immediately escalate to the on-site Crisis Team or Triage Specialist.
Benefits & Eligibility: Verify insurance/Medicaid status and assist unfunded clients with enrollment in available benefits to ensure no one is turned away regardless of ability to pay.
Waitlist & Schedule Management: Track and manage the "Time to Services" metric, ensuring routine evaluations are scheduled within 10 business days of first contact.
Resource Navigation: Provide "warm handoffs" and referrals as indicated for primary care, housing, vocational services, and other identified services and/or resources.
Documentation: Maintain timely and accurate electronic health records (EHR) in compliance with 42 CFR Part 2 and HIPAA standards.
Effectively work with diverse staff and service population.
Other duties as assigned.
KNOWLEDGE, SKILLS, and ABILITIES:
Good computer skills and ability and willingness to learn a variety of applications. Proficiency with Microsoft Office programs.
Must be detailed oriented with good organizational skills.
Excellent communication skills (verbal and written).
Excellent interpersonal skills.
Ability to multitask within a fast-paced environment and meet multiple deadlines simultaneously.
Demonstrated courtesy, patience, and good judgment under pressure.
Ability to work effectively with diverse individuals and groups.
QUALIFICATIONS:
Bachelor’s degree in social work, Counseling, Psychology, or a related human services field, required.
OR a Bachelor’s degree in any field plus two years of documented clinical experience in a mental health setting under Qualified Mental Health Provider (QMHP) supervision, required.
Must obtain IM+CANS Certification within 30 days of hire
Experience serving Veterans and their families, preferred.
Proficiency in using HFS electronic eligibility systems (MEDI/REV) and Electronic Health Records.
Knowledge of ASAM criteria for substance use disorder triage, preferred.
Bilingual (English/Spanish), preferred.
Ability to complete required 40-hour domestic violence training, preferred.
ADDITIONAL REQUIREMENTS:
Satisfactorily pass all relevant screenings and criminal background checks.
TRANSPORTATION/TRAVEL REQUIREMENTS:
Driving for work required with transportation of clients preferred in a personally owned vehicle. Travel between sites not required.
PHYSICAL DEMANDS
While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.
Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!
Some highlights include:
Medical Coverage, Dental Coverage, and Vision Coverage.
Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.
And so much more! Make sure you click here to see the full suite of benefits offered!
Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.
MORE ABOUT US:
Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.
Qualifications
Skills
Preferred
Interpersonal Skills
Advanced
Verbal and Written Communication
Advanced
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
