Job Summary:
The Crisis Intervention Advocate is a member of the Anew: Building Beyond Violence and Abuse Housing
department. The Crisis Intervention Advocate works collaboratively with the other program staff, other
agency programs as well as with other domestic violence (DV) agencies to provide 24-hour access to
emergency shelter and advocacy. This position’s work responsibilities focus on providing support and
guidance to victims seeking safety and services in a variety of ways. The Crisis Intervention Advocate is
most often the first point of contact for individuals seeking help. Information is gathered and screenings
are completed to determine appropriate services, including emergency shelter and housing programs.
This position also provides after-hours crisis intervention and support for housing program participants
as needed.
The ideal candidate for this position is organized, detail-oriented and able to manage crisis situations
effectively. They are friendly, positive and a team player. It is preferred that this individual have
experience in social services or a related field. An understanding of domestic violence dynamics is
imperative to appropriately assist callers and program participants. Anew will provide ongoing training
and supervision related to this topic. This candidate must have the ability to think critically to assess the
immediate needs of potential clients and demonstrate empathetic, non-judgmental attitudes towards
people impacted by domestic violence. They must be able to demonstrate a trauma informed approach
and the ability to relate effectively with people of diverse cultural backgrounds, education, age, and
experiences. The individual in this position is required to take the initiative and work independently
while also displaying good communication with the rest of the team. The ideal candidate is flexible with
strong time management skills and able to manage multiple demands as this position includes a wide
variety of duties including telephonic screenings, crisis intervention, and collaborating with other agency
programs. They must demonstrate competent computer skills and excellent verbal and written
communication skills.
Duties and Responsibilities
• Answer, assess and triage hotline calls as well as administrative office calls for both DV and nonDV requests.
• Assess and support emergency walk-in clients for shelter or other services.
• Provide DV callers with safety planning, support, and referrals as well as education regarding
their rights under the Illinois Domestic Violence Act.
• Screen, approve, and arrange emergency shelter and transportation for at-risk DV victims.
• Coordinate services for shelter clients with crisis intervention team members and shelter
locations.
• Meet with clients in emergency shelter for crisis stabilization, discharge planning, and resources
as needed in coordination with other CI staff.
Rev. 12/2023
• Provide emergency after-hours crisis intervention for rapid and transitional housing program
participants as needed and notify Program Supervisor of any crisis situations.
• Authorize and arrange transportation for approved services and programs.
• Assist with completing housing assessments for eligible clients in compliance with the
Coordinated Entry process and support clients through housing match process.
• Coordinate with Anew Housing Department staff regarding vacancies and pending client
matches.
• Assist with entering and monitoring required data in HMIS tracker and internal
databases.
• Contact area DV shelters at beginning of shift for status/space availability.
• Assist with updating and maintain program resource referral list.
• Participate in team processes to ensure 24-hour hotline coverage.
• Meet regularly with Program Supervisor for professional development and supervision.
• Comply with the Crisis Intervention Services Program Manual.
• Complete and submit client case documentation and other client related paperwork including
transportation/financial assistance to Program Supervisor by established deadlines.
• Complete and submit weekly employee related paperwork to Program Supervisor by established
deadlines.
• Attend all required program meetings and Anew All-Staff meetings.
• Attend additional training and other DV related meetings as assigned.
• Attend required Alliance to End Homelessness and Coordinated Entry meetings.
• Promote Anew services, mission, and values in all aspects of employment.
• Work with other staff to maintain open communication and develop a team approach.
• All other duties as assigned.
Qualifications
• Associate’s degree in human services or a related field preferred or relevant work experience.
• Fluency in both spoken/written Spanish and English required.
• Completed 40 Hour Domestic Violence Training, preferred. Will be provided by Anew as needed.
• Experience with hotline or advocacy in the fields of domestic violence/social services preferred.
• Understanding of domestic violence dynamics and trauma-informed care.
• Excellent computer skills and knowledge. Proficiency in basic computer programs including
Microsoft Word, Outlook, Excel, and Windows-based databases.
• Ability to work independently and apply critical thinking skills.
• Excellent written and verbal communication skills and interpersonal skills.
• Detail oriented with strong problem-solving skills.
• Strong organizational and time management skills.
• Ability to work well as a team member and effectively communicate with others.
• Ability to handle sensitive information in a confidential manner required.
• Ability to adhere to the Anew value statements.
• Must be able to operate general office equipment.
• Must have reliable transportation, proof of insurance, and valid driver’s license.
• Must be able to stand/walk for periods of time and lift up to 25 lbs.
• Flexibility in scheduling a must. Ability to work some evenings and Saturday hours required
Compensation and Benefits
The hiring range for this position is $21.62 - $25.48/hour for 20 hours per week. A $1.00 differential is
provided for Spanish speaking hires and is included in this range. Anew offers benefits including 14 paid
holidays; 20 days of Paid Time Off (PTO) annually; life insurance; short-term disability and the ability to
contribute to our 403(b) plan with 3% company matching. This position is also eligible for Aflac benefits.
If you are interested in applying for this position, please email your cover letter and resume to
careers@anewdv.org.
Anew is an equal opportunity employer and values a diverse workforce. All qualified applicants will
receive consideration for employment without regard to race, color, religion, sex, sexual orientation,
gender identity or expression, national origin, genetic information, age, disability status, veteran status,
or any other category protected by law. For more information about Anew: Building Beyond Violence and Abuse, please visit our website at https://anewdv.org/